Public Training Program Participant Transfer & Cancellation Policy 

The following terms and conditions apply to Participants who register for training programs with the Association of Energy Engineers, Inc. (AEE).  All requests for transfers, substitutions, or cancellations must be submitted via email to the Training Department at  training@aeecenter.org; by registering for a course, you agree to these terms and conditions. 

Transfer Policy

In-Person OR Virtual OR Online

• Registration fees can be transferred to another public course offering, or
• Registration can be substituted with another person who is interested in taking the course.  AEE will not refund fee differences; registrants will be responsible for making up any cost differences.
• Transfer options expire one year from the original registration order date.
• Requests for transfer must be submitted via email to the Training Department at training@aeecenter.org 14 days before the course’s start date.
• There is a $200 transfer fee.

On-Demand

•  Registrants who enroll in on-demand courses are not eligible to transfer out of the on-demand course and into another.

Cancellation Policy

In Person OR Virtual OR Online

• Registrants who cancel 21 days or more before the start date are eligible for a refund minus a $200 cancellation fee.
• Registrants who cancel 20 days or less before the start date, or who are no-shows are ineligible for a refund.

On-Demand

• Registrants who enroll in on-demand courses are ineligible to receive a refund or cancel their registration.

If there are changes to a training program that are outside of AEE’s control (including, but not limited to, instructor illness, acts of terrorism, acts of God, war, civil disturbances, declaration of national emergency, accidents or labor disputes, fire, flood, storms etc.), participants will be notified as soon as possible, and AEE’s liability will be limited to the reimbursement of the training program registration fee.

Updated November 13, 2023

Private/Chapter Training Program Cancellation Policy 

The following terms and conditions apply to the Customer who host a training program with the Association of Energy Engineers, Inc. (AEE).  All requests for substitutions, or cancellations must be submitted via email to the Training Department at  training@aeecenter.org; by hosting a course, you agree to these terms and conditions. 

The final invoice outlines the total fees due to AEE by the Customer for training and exam services for up to 20 attendees. Customer understands an additional fee will be charged per attendee over the allotted number of attendees in accordance with the Training Agreement.  Customer also understands the certification fee is inclusive of the total cost herein and no discounts shall be applied for courses with less than 20 attendees.  Customer understands the total fees shall be invoiced and payable within 30 days of the class end date; if payment is not rendered within 30-days the certification exam results will be held until payment has been received in full.